Refund policy

Return & Refund Policy

We want you to love what you ordered. If something isn't right, here's how returns work at Drifthaul.

Return window
You have 30 days from the date your order is delivered to request a return. To be eligible, your item must be unused, in its original condition, and in its original packaging.

How to start a return
Email us at drifthaul.co@gmail.com with your order number and the reason for the return. We'll confirm eligibility and send you return instructions. Please don't send items back without contacting us first, as we can't guarantee a refund for returns we weren't notified about.

Damaged, defective, or wrong items
If your item arrives damaged, defective, or isn't what you ordered, email us within 7 days of delivery with a photo of the item. We'll send a replacement or a full refund, including shipping, at no cost to you.

Refunds
Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 5-10 business days. Please note it can take extra time for your bank or card provider to post the refund.

Return shipping
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Exchanges
The fastest way to get a different size, color, or item is to return the original for a refund and place a new order separately.

Questions?
Reach us any time at drifthaul.co@gmail.com.